Suman Syndets Private Limited (“Company”, “we”, “our”, “us”) respects the privacy of individuals and is committed to protecting it. This Privacy Policy (“Policy”) describes how we collect, use, disclose, and transfer Personal Information through platforms controlled by the Company, including www.glowboost.com (the “Platform”), of individuals who browse or access the Platform or provide information in connection with the offer and sale of our consumable dietary supplement products (“Products”). Collectively, such individuals are referred to as “Customers”, “you”, or “your”.
By accessing or using our Platform and providing information as described in this Policy, you consent to the collection, use, and disclosure of the information you provide in accordance with this Policy. If you do not agree with any part of this Policy, you should discontinue using the Platform. You also consent to receive communications related to our services on the mobile number provided by you, even if registered under DND/NCPR regulations under the Telecom Commercial Communications Customer Preference Regulations, 2018 (“TRAI Regulations”). Such communications do not constitute unsolicited commercial communication and you expressly agree to receive them.
For the purposes of this Policy, “Personal Information” means any information that relates to you, which, either directly or indirectly, in combination with other information available or likely to be available to the Company, identifies you. Information available in the public domain is not considered Personal Information.
We collect Personal Information when you engage in activities on the Platform, such as creating an account, placing an order, submitting content, posting reviews, responding to surveys, applying for jobs, or requesting information about our Products and services. This may include your name, postal and email address, phone number, date of birth, age, payment instrument details, and other information relevant to the activity. Some information is mandatory, and without it, you may not be able to engage in the activity, while other information is optional and may enhance your experience on the Platform.
We may also collect Personal Information from other sources, including delivery and address information from third-party service providers to correct records and facilitate product delivery,
information shared by you through social media or other platforms, and marketing or demographic information received from third parties to help tailor our Products and services to your preferences. The Company is not responsible for the privacy practices of third-party websites that it does not own, manage, or control.
The Personal Information we collect is used to verify your identity, fulfill your orders, communicate about your account and activities on the Platform, respond to feedback, improve our Products and services, conduct marketing and research, send updates and offers, comply with legal obligations, and establish, exercise, or defend legal rights. We may also use aggregated and anonymized data to analyze trends, improve Platform performance, and for internal research purposes.
Our legal basis for processing Personal Information includes the performance of a contract, such as fulfilling orders and providing services; legitimate interests, such as sending marketing communications or improving services; and compliance with legal obligations, such as retaining records under applicable law.
By providing your Personal Information, you consent to the collection, use, storage, disclosure, and processing of your information, including sensitive personal information, by the Company and its affiliates, service providers, technology partners, marketing channels, and other third parties as described in this Policy. You also represent that you have the authority to provide information about other individuals if such information is shared through the Platform.
We use cookies and similar tracking technologies on certain pages of the Platform to analyze web traffic, improve user experience, provide targeted content, and measure the effectiveness of promotional campaigns. Cookies help us provide features such as password retention during sessions and tailored information. While you may disable cookies in your browser, certain features of the Platform may not function properly. Third-party analytics providers, such as Google Analytics, may also collect information through cookies and similar technologies, which may be used in accordance with this Policy.
Personal Information may be shared with our affiliates and third-party service providers performing functions on our behalf, including order processing, courier services, customer support, data analysis, and email communications. These parties are bound to use your information only for the purposes specified by the Company and in accordance with this Policy. We do not rent or sell your Personal Information to third parties. Personal Information may also be disclosed to law enforcement, courts, or other authorities where required by law or to protect the rights, property, or safety of our Customers or the public.
We retain Personal Information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Personal Information no longer needed is deleted or anonymized, and we maintain appropriate administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, or loss. Your Personal Information may be stored on secure servers maintained by us or contracted third parties, including cloud storage providers, who are required to adhere to security measures equivalent to those we maintain.
You may request access to, correction of, or deletion of your Personal Information at any time by contacting our support team at care@glowboost.com. They can also be contacted at 9811105935 for any unresolved concerns regarding your Personal Information.
The Platform may contain links to third-party websites. We are not responsible for the privacy practices, content, or services of these third-party websites. You should review the privacy policies of any third-party sites you visit.
We take reasonable measures to safeguard your Personal Information using administrative, technical, and physical security measures, including encryption, authentication tools, and firewalls. However, the security of information transmitted over the internet cannot be guaranteed, and you acknowledge the inherent risks associated with online transmission.
This Policy may be updated from time to time to reflect changes in our information practices or applicable law. Customers are encouraged to review this Policy periodically to stay informed of updates.
