Returns, Exchange & Refund Policy

GlowBoost is committed to providing high-quality dietary supplements and an exceptional customer experience. If you receive a damaged, defective, incorrect, or expired product, we will make every effort to replace or exchange the product. Refunds are provided only when a replacement or exchange is not possible.

Eligibility for Exchange

An exchange or replacement request may be submitted if the delivered product meets any of the following conditions:

  • Damaged, broken, tampered with, or leaking product
  • Incorrect product delivered
  • Missing product from the order
  • Duplicate product received
  • Product expired or nearing its expiry date upon delivery
  • Packaging severely damaged during transit

The request must be raised within 10 calendar days of delivery, along with clear photographs or videos of the product and packaging, if requested by our customer support team.

Exchange Process

Once your exchange request is approved, the returned product will be inspected and verified. Upon approval, a replacement product will be dispatched, subject to availability. If a replacement is unavailable, we may offer a suitable alternative or process a refund.

Refund Policy

Refunds will only be issued in the following circumstances:

  • The requested replacement product is permanently out of stock.
  • The replacement cannot be fulfilled within a reasonable timeframe.
  • GlowBoost is unable to provide a suitable replacement.
  • The order is cancelled before dispatch.

Approved refunds will be processed to the original payment method (or the registered bank account for COD orders) within 3–5 business days after the returned product has been inspected and approved.

Non-Returnable Products

Products cannot be returned or exchanged in the following situations:

  • Partially consumed products (unless defective)
  • Products damaged due to customer misuse or improper handling
  • Returns based on personal preference, taste, texture, fragrance, or expected results
  • Promotional items, free gifts, or customized products (unless received damaged or defective)

Order Cancellation

Orders may be cancelled only before dispatch. Once dispatched, orders cannot be cancelled. If there is an issue with the delivered product, you may request an exchange or replacement in accordance with this policy..